Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about new casinos not on GamStop for readers in Great Britain, and reader messages are one of the main ways we find out when a bonus term has changed, a payment method has quietly disappeared, or a review needs rewriting. Email us at [email protected] and a person will read it.
One thing we cannot do: we are not a casino. We do not hold accounts, process deposits, pay withdrawals or unlock a blocked login. If your money is sitting with an operator, the fastest route is that operator's own support desk, then its complaints procedure, then its licensing body. More on that below.
Where to send your message
- Editorial and corrections — [email protected]. Include the page URL and, if you can, a screenshot or a link to the operator's terms page.
- Commercial and partnership enquiries — same address, with "commercial" in the subject line so it reaches the right desk rather than the review queue.
- Privacy and data requests — same address. Tell us what you want us to look up or remove and we will confirm receipt.
We aim to reply within two working days. Complicated queries about bonus terms or withdrawal disputes sometimes take longer, because we go and read the operator's current terms before answering rather than guessing from memory.
How we are funded, and what that does not buy
Some links on this site are commercial. If you open an account through one, Non Gamstop Casinos may earn a commission from the operator at no extra cost to you. That arrangement pays for the research; it does not decide which casinos appear, what rating they get, or where they sit in a list. If you think a write-up reads like an advert rather than an assessment, say so in an email — that is exactly the feedback we want, and we would rather hear it from a reader than not hear it at all.
Questions we answer most often
Before you write, it may be quicker to check whether your question is one of the recurring ones below. Each is covered in more depth in our reviews and in the guide to trusted non GamStop casinos.
"Can you get my withdrawal released?"
No. We have no account access and no influence over an operator's payments team. What we can do is explain the usual sequence: complete KYC and identity verification (photo ID, proof of address, sometimes proof of the payment instrument), expect source-of-funds checks on larger balances, and check whether a bonus is still attached to the balance — an unfinished wagering requirement will normally block a cashout entirely. If you have done all that and the operator has stopped responding, escalate through its written complaints procedure and then to the alternative dispute resolution body named in its terms. Offshore licensors, Curaçao among them, handle complaints differently from the UK Gambling Commission, and the protections are not equivalent.
"Why does a bonus on your page differ from the casino's site?"
Because promotions change without notice. We list headline offers as they were published by the operator when we last checked, and we re-verify periodically — the fact-check date on our reviews tells you when. The operator's own terms and conditions always override anything written here. If you spot a discrepancy, email the page and the offer and we will re-check it.
"Which offer is best?"
We cannot answer that for an individual, and a bigger headline percentage is rarely the answer anyway. The figures below are the advertised welcome offers from the operators we currently cover, shown so you can see how differently they are structured — not as a recommendation to take the largest number.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.4 |
All offers are for new accounts, subject to minimum deposit, wagering requirements, maximum bonus bet caps, expiry periods and in many cases a cap on what you can withdraw from bonus winnings. Ratings are our own editorial scores, not customer review averages. Always read the promotional terms on the operator's site before depositing.
Three operators readers ask about most
These come up constantly in our inbox, so here is the short version of what we found and what we would flag.
Betmica
Top of our list because the advertised package — 570% up to £5,700 plus 270 free spins — is stated in pounds rather than converted from euros, which matters if you want to avoid currency conversion costs on a GBP card or bank transfer. The slots library and live dealer rooms are the draw for most readers who write in. The limitation is the obvious one: a match percentage that size is attached to a large cumulative wagering requirement, and the bonus is spread across deposits rather than landing in one go. Work out what you would actually have to stake before you treat £5,700 as a realistic figure.
Kikibet
The reason it sits second is the spin count: 300 free spins alongside a 350% match up to £5,555. Readers chasing spins rather than bonus credit tend to prefer that shape, because spins carry their own smaller wagering and usually a fixed stake value. What to watch: free spins are almost always restricted to named slots, often expire in batches over several days, and winnings from them may be capped separately from the deposit bonus. The euro-denominated sister figures on some promotional pages are worth checking against your account currency.
Betninja
Different in kind from the two above — a flat £1,000 bonus plus 100 free spins for all new players, rather than a percentage that scales with a big deposit. That suits readers depositing modest amounts, since a fixed cap is easier to reason about and the qualifying deposit is lower. The trade-off is ceiling: a high roller gets nothing extra from a flat offer, and the free spin allocation is smaller than Kikibet's. Check the maximum bet allowed while a bonus is active, as breaching it is the single most common reason a cashout gets voided.
How we assess the casinos we cover
Every message about our rankings gets the same explanation, so here it is in full. We research, we do not play. No one on this team deposits, wagers or withdraws to produce a review — nothing on this site is a tested result, and advertised withdrawal speeds are reported as claims, not as timings we have clocked.
- Licensing and ownership — which regulator the operator names, which company runs it, and whether that information is published openly.
- Bonus terms in detail — wagering multiples, game contribution percentages (slots usually count fully, table games far less), maximum bonus bets, expiry dates and cashout limits.
- Payments for British customers — whether GBP accounts exist, which debit cards, bank transfers, e-wallets and cryptocurrencies are accepted, and what fees or conversion costs apply.
- Withdrawals — stated processing times, weekly and monthly limits, and how KYC is handled.
- Games and providers — slots, progressive jackpots, blackjack, roulette, baccarat, live dealer tables, published RTP and volatility information, and mobile performance.
- Sportsbook, where one exists — pre-match and in-play markets, esports, accumulators, bet builders, cash-out, and whether the casino and sportsbook share a wallet.
- Support and complaints — contact channels, response behaviour and the published complaints route.
Commission never moves a casino up the list. If a rating changes, it is because something we checked changed.
Money questions you can ask us about
Costs come up in almost every email, so to set expectations: browsing this site costs nothing, but taking part at any casino means risking your own money. A welcome bonus is not free — it requires a qualifying deposit, and free spins that arrive without one still carry wagering and withdrawal caps.
- Deposits — UK debit cards are the most common route, with bank transfer, e-wallets and cryptocurrency offered by some operators. PayPal availability is rare at offshore sites; verify it on the cashier page rather than assuming.
- Minimum deposits — vary by operator and by promotion. A bonus may need a higher qualifying deposit than the site minimum.
- Fees and conversion — if the casino holds your balance in euros or dollars and your card is sterling, expect a conversion cost on the way in and again on the way out. Your bank may add its own.
- Withdrawals — processing times differ by method, and most operators apply daily, weekly or monthly limits. Crypto payouts are often quicker than bank transfers, but the exchange step adds its own cost and volatility.
- Verification — complete KYC early rather than at the moment you want paying out. It is the commonest cause of delay.
Legal standing and who can use these sites
You must be 18 or over. Casinos covered here are licensed outside Great Britain — Curaçao is a frequent example — and are not authorised by the UK Gambling Commission. That is the whole point of a site not on GamStop, and it is also the catch: accepting British customers is not the same as being licensed to serve them. The Commission's consumer protections, its dispute framework and the GAMSTOP self-exclusion scheme do not apply to an overseas-licensed operator. Complaints go through the operator and then its own licensor, and outcomes are less predictable than with a GB licence.
If you are registered with GAMSTOP, that registration was a deliberate step, and playing around it is a decision worth pausing over. If you would rather reinforce the block than work past it, blocking software on your devices and a self-exclusion or deposit limit request at the operator are both available. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, and it is independent of anything we publish. If your message to us is about gambling that has stopped feeling like a choice, say so and we will point you to support rather than to a casino.
Before you hit send
A message with the page URL, the operator's name and a line about what you expected to happen gets a useful answer. A message saying "your site is wrong" without those details gets a reply asking for them. If your question is really about which casino to open an account with, start instead with our non GamStop casino comparison, check the terms on the operator's own site, and then write to us with whatever still does not add up. Fact-checked 23 September 2026 by Louise Waddington.